Legal

Refund Policy

Last updated: November 2026

1. How billing works

RevealShop.io offers a Free tier (with limited functionality) and paid tiers. The Free tier does not involve billing.

Paid tiers are billed monthly through the Shopify Billing API, which charges your Shopify account at the beginning of each billing cycle. Every charge requires your explicit approval through Shopify's native billing flow — RevealShop.io cannot initiate a charge without that approval. We never collect or store your payment details; Shopify handles all billing directly.

2. Free trials and promotional pricing

Certain paid plans — including founding-member plans, early-access sign-ups, and limited-time promotions — include a free trial period. When applicable, you are not charged during the trial, and if you cancel before the trial ends, you will not be billed.

Trial length and eligibility are shown at signup, before you approve any Shopify billing charge. Not every paid plan includes a trial; merchants who do not have a trial can instead use the Free tier to evaluate the service before upgrading.

3. Cancellation

You can cancel your RevealShop.io subscription at any time by uninstalling the app from your Shopify admin, or by contacting us at contact@revealshop.io.

Cancellation takes effect at the end of your current billing cycle. You retain access to RevealShop.io until that date. No partial refunds are issued for unused time in the current month, except where required by law.

4. Refunds

Because every paid plan can be cancelled at any time with no commitment, and because Free tier and free-trial options let you evaluate the service before paying, we generally do not issue refunds for subscription fees already charged.

However, we will review refund requests case-by-case in the following situations:

• Technical issues that prevented you from using the service for an extended period.
• Duplicate or unauthorized charges billed in error.
• Billing errors on our side.

To request a refund, email us at contact@revealshop.io within 14 days of the charge. Include your Shopify store URL and a brief explanation. We respond within 2 business days.

5. How refunds are issued

Approved refunds are issued through the Shopify Billing API as a credit to your Shopify account. Processing times are controlled by Shopify and typically take 5–10 business days to appear in your account.

6. Non-refundable situations

Refunds are not issued for:

• Dissatisfaction with analysis results or recommendations. RevealShop.io's output is advisory, not a guarantee of outcome.
• Changes in your business needs after the free trial (if any) has ended.
• Accounts terminated by RevealShop.io for violations of our Terms of Use.
• Charges older than 14 days, except where required by law.

7. Chargebacks and disputes

If you have a billing concern, please contact us first at contact@revealshop.io before initiating a chargeback. We aim to resolve all billing issues quickly and fairly.

8. Your statutory rights

Nothing in this policy limits consumer refund rights you may have under applicable law in your jurisdiction, including but not limited to: Canada's federal consumer protection framework and Québec's Consumer Protection Act; EU and UK consumer rights (including distance-selling rights where applicable); and any comparable rights under your local law.

9. What happens to your data after cancellation

When you cancel or uninstall RevealShop.io, your store is immediately disconnected and your Shopify access token is invalidated. All associated data is permanently deleted from our active systems within 30 days and removed from encrypted backups within the normal backup-rotation window. Full detail is in our Privacy Policy.

To trigger deletion sooner, email privacy@revealshop.io.

10. Contact

Billing and refund questions: contact@revealshop.io.

Privacy and data-deletion requests: privacy@revealshop.io.